Front Desk Associate
1.
0 Fort Lee, NJ Fort Lee, NJ Part-time Full-time Part-time Full-time $17 - $18 an hour $17 - $18 an hour 10 days ago 10 days ago 10 days ago We are seeking a dynamic and customer-oriented Front Desk Agent to join our team.
As a Front Desk Agent Night Auditor, you will be the first point of contact for our guests and play a crucial role in ensuring their stay is a memorable one.
You will work closely with our dedicated hotel staff to deliver superior customer care, provide assistance, and create a positive guest experience from check-in to check-out.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner - Register guests and assign rooms, accommodating special requests when possible - Provide information about hotel services, amenities, and local attractions - Handle guest check-ins and check-outs efficiently and accurately - Answer phone calls and direct them to the appropriate department or staff member - Assist guests with inquiries, complaints, and requests, ensuring their satisfaction - Maintain a clean and organized front desk area - Handle cash transactions and maintain accurate records - Collaborate with other hotel departments to ensure smooth operations - Coordinate room status updates with the housekeeping department, including check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Work with the engineering and maintenance division to address guest room maintenance needs.
- Utilize persuasive selling techniques to promote room bookings and other hotel services.
- Stay informed about daily activities and meetings within the hotel.
- Report any unusual occurrences or guest requests to the manager or assistant manager.
- Resolve guest complaints professionally and courteously.
- Maintain guests' privacy and confidentiality.
- Uphold a high level of professional appearance and demeanor.
- Perform other duties as assigned.
Experience:
- Previous experience in a customer service role is preferred - Familiarity with phone systems and phone etiquette is a plus - Strong communication skills, both verbal and written - Excellent interpersonal skills with the ability to build rapport with guests - Ability to multitask and prioritize tasks in a fast-paced environment - Detail-oriented with strong organizational skills Note:
Bilingual or multilingual candidates are encouraged to apply.
At our hotel, we value our employees' contributions and offer competitive benefits packages.
Join our team today and enjoy the following perks:
- Competitive pay - Opportunities for career growth and advancement within the hotel industry - Training and development programs to enhance your skills - Employee discounts on hotel stays and services - Positive work environment with a supportive team If you are passionate about providing exceptional guest service and have the necessary qualifications, we would love to hear from you.
Please submit your resume along with a cover letter detailing your relevant experience.
Job Types:
Full-time, Part-time Pay:
$17.
00 - $18.
00 per hour Expected hours:
24 - 40 per week
Benefits:
Employee discount Free parking Paid time off Schedule:
8 hour shift Holidays Overnight shift Work setting:
In-person
Experience:
Hotel
Experience:
1 year (Preferred) Ability to Relocate:
Fort Lee, NJ 07024:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Fort Lee, NJ Fort Lee, NJ Part-time Full-time Part-time Full-time $17 - $18 an hour $17 - $18 an hour 10 days ago 10 days ago 10 days ago We are seeking a dynamic and customer-oriented Front Desk Agent to join our team.
As a Front Desk Agent Night Auditor, you will be the first point of contact for our guests and play a crucial role in ensuring their stay is a memorable one.
You will work closely with our dedicated hotel staff to deliver superior customer care, provide assistance, and create a positive guest experience from check-in to check-out.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner - Register guests and assign rooms, accommodating special requests when possible - Provide information about hotel services, amenities, and local attractions - Handle guest check-ins and check-outs efficiently and accurately - Answer phone calls and direct them to the appropriate department or staff member - Assist guests with inquiries, complaints, and requests, ensuring their satisfaction - Maintain a clean and organized front desk area - Handle cash transactions and maintain accurate records - Collaborate with other hotel departments to ensure smooth operations - Coordinate room status updates with the housekeeping department, including check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Work with the engineering and maintenance division to address guest room maintenance needs.
- Utilize persuasive selling techniques to promote room bookings and other hotel services.
- Stay informed about daily activities and meetings within the hotel.
- Report any unusual occurrences or guest requests to the manager or assistant manager.
- Resolve guest complaints professionally and courteously.
- Maintain guests' privacy and confidentiality.
- Uphold a high level of professional appearance and demeanor.
- Perform other duties as assigned.
Experience:
- Previous experience in a customer service role is preferred - Familiarity with phone systems and phone etiquette is a plus - Strong communication skills, both verbal and written - Excellent interpersonal skills with the ability to build rapport with guests - Ability to multitask and prioritize tasks in a fast-paced environment - Detail-oriented with strong organizational skills Note:
Bilingual or multilingual candidates are encouraged to apply.
At our hotel, we value our employees' contributions and offer competitive benefits packages.
Join our team today and enjoy the following perks:
- Competitive pay - Opportunities for career growth and advancement within the hotel industry - Training and development programs to enhance your skills - Employee discounts on hotel stays and services - Positive work environment with a supportive team If you are passionate about providing exceptional guest service and have the necessary qualifications, we would love to hear from you.
Please submit your resume along with a cover letter detailing your relevant experience.
Job Types:
Full-time, Part-time Pay:
$17.
00 - $18.
00 per hour Expected hours:
24 - 40 per week
Benefits:
Employee discount Free parking Paid time off Schedule:
8 hour shift Holidays Overnight shift Work setting:
In-person
Experience:
Hotel
Experience:
1 year (Preferred) Ability to Relocate:
Fort Lee, NJ 07024:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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