Patient Services Specialist I
Columbia University, Department of Radiology Columbia University, Department of Radiology Fort Lee, NJ Fort Lee, NJ Full-time Full-time From $24 an hour From $24 an hour 19 hours ago 19 hours ago 19 hours ago 61st Street Service Corporation At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees.
The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.
We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.
Please be advised that the corporation requires COVID-19 vaccinations for all employees unless an exemption request for a disability / medical or religious accommodation has been approved.
Job
Summary:
The Patient Services Specialist I provides support to the departmental call center that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general information for the Department of Radiology.
The Patient Services Specialist I is part of a team that delivers an exceptional patient experience through excellent customer service, empathy and patience.
Job
Responsibilities:
Schedule appointment requests.
Communicate insurance participation, financial responsibility, and time of service policy to patient population.
Obtain patients' insurance and demographic information and ensure all obtained information is registered in Epic.
Perform real-time insurance verification and interpret responses.
Escalate complex issues/cases to senior Specialist or Supervisor/Manager for resolution.
Support and participate in a collaborative team-oriented environment.
Participate in team discussions about complex patient scheduling needs.
Take ownership for resolving scheduling conflicts and communicate with management team and care providers to resolve scheduling issues.
Collaborate with all co-workers and follow up as appropriate regarding reported complaints, problems, and concerns.
Collect pre-registration information to address outstanding Epic work queue accounts.
Perform outbound calls to perform Epic referral scheduling.
Contribute to the team by providing support and back-up coverage as needed and directed by Supervisor and/or Manager.
General faxing, filing, and mail sorting.
Perform other related duties as assigned based on operational needs and/or within professional scope of practice/training/education.
Job
Qualifications:
High School Diploma or the equivalent required.
Minimum of 1 year of relevant experience, including proficiency in medical terminology and prior medical practice experience.
Excellent customer service and problem assessment skills.
Excellent verbal and written communication skills, including interpersonal skills.
Strong proficiency with Microsoft Office (Word and Excel) or similar software is required, and an ability and willingness to learn new systems and programs.
Ability to work independently and follow through and handle multiple tasks simultaneously.
Must be a motivated individual with a positive and exceptional work ethic.
Prior high volume customer service experience in a call center environment is preferred.
Bilingual (English/Spanish) a plus.
Job Type:
Full-time Pay:
From $24.
00 per hour
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Paid time off Tuition reimbursement Vision insurance Schedule:
8 hour shift Work setting:
In-person Office COVID-19 considerations:
New York State Department of Health (NYSDOH) continues to require masking by patients, visitors, and HCP (healthcare personnel) in all healthcare settings Education:
High school or equivalent (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.
We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.
Please be advised that the corporation requires COVID-19 vaccinations for all employees unless an exemption request for a disability / medical or religious accommodation has been approved.
Job
Summary:
The Patient Services Specialist I provides support to the departmental call center that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general information for the Department of Radiology.
The Patient Services Specialist I is part of a team that delivers an exceptional patient experience through excellent customer service, empathy and patience.
Job
Responsibilities:
Schedule appointment requests.
Communicate insurance participation, financial responsibility, and time of service policy to patient population.
Obtain patients' insurance and demographic information and ensure all obtained information is registered in Epic.
Perform real-time insurance verification and interpret responses.
Escalate complex issues/cases to senior Specialist or Supervisor/Manager for resolution.
Support and participate in a collaborative team-oriented environment.
Participate in team discussions about complex patient scheduling needs.
Take ownership for resolving scheduling conflicts and communicate with management team and care providers to resolve scheduling issues.
Collaborate with all co-workers and follow up as appropriate regarding reported complaints, problems, and concerns.
Collect pre-registration information to address outstanding Epic work queue accounts.
Perform outbound calls to perform Epic referral scheduling.
Contribute to the team by providing support and back-up coverage as needed and directed by Supervisor and/or Manager.
General faxing, filing, and mail sorting.
Perform other related duties as assigned based on operational needs and/or within professional scope of practice/training/education.
Job
Qualifications:
High School Diploma or the equivalent required.
Minimum of 1 year of relevant experience, including proficiency in medical terminology and prior medical practice experience.
Excellent customer service and problem assessment skills.
Excellent verbal and written communication skills, including interpersonal skills.
Strong proficiency with Microsoft Office (Word and Excel) or similar software is required, and an ability and willingness to learn new systems and programs.
Ability to work independently and follow through and handle multiple tasks simultaneously.
Must be a motivated individual with a positive and exceptional work ethic.
Prior high volume customer service experience in a call center environment is preferred.
Bilingual (English/Spanish) a plus.
Job Type:
Full-time Pay:
From $24.
00 per hour
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Paid time off Tuition reimbursement Vision insurance Schedule:
8 hour shift Work setting:
In-person Office COVID-19 considerations:
New York State Department of Health (NYSDOH) continues to require masking by patients, visitors, and HCP (healthcare personnel) in all healthcare settings Education:
High school or equivalent (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
